Europe vs. USA: Overview of the Email Market
David Daniels, Vice President and Principal Analyst, Forrester Research

Email and Retail
Moderator: Bruce Biegel, Managing Director, Winterberry Group

Case Study: A Study in the Multi-lingual, Global Approach
Charlie Aspey, Senior Email Marketing Manager, International Hotel Group

Selling by Serving. How Icelandair Uses Email Marketing to Keep Customers Coming Back
Peter McCormick, Co-Founder and General Manager, ExactTarget Global
Katrin Erna Gunnarsdóttir, Project Manager, Web Marketing & Business Development, Icelandair

Compliance and Reputation: Two Key Pillars for Your Company
Moderator: James O'Brien, Director of Marketing, LashBack

Email marketing strategy based on the life cycle of the customer
Esther Tapper, Email analyst, wehkamp.nl
Ferdinand Schilder, Email marketeer, wehkamp.nl

How to Be Relevant and Get Your timing Right
Dela Quist, CEO, Alchemy Worx

It's You and Me Against the Spammers
Mark Risher, Senior Director of Product Management and “Spam Czar”, Yahoo! Mail

Email 3.0: Living on the Edge
Peter Horan, Chairman and Chief Executive Officer, Goodmail Systems

Law and Order of EU Email Marketing
Ivo Ivanov, Attorney at law & General Corporate Counsel, eco - Association of the German Internet Industry

Law and Order of EU Email Marketing
Carlos Pérez Sanz, Lawyer at Landwell - PricewaterhouseCoopers

Digital Decisions: When to use email, social, mobile or online to communicate clearly
Jeanniey Mullen, Founder, Email Experience Council; Global EVP & CMO, Zinio; Global EVP & CMO, VIVmag

The Deliverables of Deliverability
Moderator: Katherine Pay, Managing Director, Ezemail UK ltd.

Tips & Tricks of E-mail Marketing
Rob Woelinga, Owner, Dialoogtrainers.nl